Privacy Policy
Who we are
When we say ‘we’ or ‘us’ in this policy, we’re referring to Andrew Reeves Piano Tuning and Repairs (registered office: 17 Calton Road, Gloucester, GL1 5DZ).
What sorts of information do we hold
We hold information that you provide to us when you get in touch, such as your name, address, telephone number and email address.
How do we use your information
The information we collect may be used:
- To make available our Services to you;
- Process invoices;
- Help answer your questions.
Who we might share your information with
We may transfer your personal information to other organisations in certain scenarios. For example:
- If required to by law, under any code of practice by which we are bound or we are asked to do so by a public or regulatory authority such as the Police or the Department for Work and Pensions;
- If we need to do so in order to exercise or protect our legal rights, customers, systems and Services; or
- In response to requests from individuals (or their representatives) seeking to protect their legal rights or the rights of others.
Your rights
Access and correction of your personal information
You have the right to access the personal information that we hold about you in many circumstances. This is sometimes called a ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge.
Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.
If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.
If you would like to exercise these rights, please contact us.
Right to stop or limit our processing of your data
You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.
If you would like to exercise this right, please contact us.
How long do we keep your information for?
We will retain a record of your personal information. This is done in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.
Security
We take security measures to protect your information including:
- Limiting access to devices that hold it to those that we believe need it (by use of passwords, and PIN numbers);
- Implementing access controls to our information technology, such as firewalls, user authentication, and physical separation of our systems and information.
- In response to requests from individuals (or their representatives) seeking to protect their legal rights or the rights of others.
About this website
This website does not use any form of analytics to track user interaction and we do not make use of cookies or record your computer’s IP address.
The site is hosted by Amazon Web Services. Full details of Amazon Web Services can be found here.
Data breaches
We will report any unlawful data breach of this website’s database to any and all relevant persons and authorities within 72 hours of the breach, if it is apparent that personal data stored in an identifiable manner has been stolen.
Contact us
If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy, the way your personal information is processed, please contact us by one of the following means:
By email: admin@reevestuning.co.uk
By post: 17 Calton Road, Gloucester, GL1 5DZ
You also have the right to lodge a complaint with the UK regulator, the Information Commissioner. Go to ico.org.uk/concerns to find out more
Policy change
This privacy policy was most recently updated in May 2018.